Money Marketing article highlighting shocking discoveries in a Channel 4 documentary of major failings in the Financial Ombudsman Service.
Financial Adviser FT magazine – Pressure on Financial Ombudsman Service to review thousands of cases after Channel 4 Dispatches revelations which Ros commented on.
BBC Website highlights the situation with the USS pension scheme and member strikes – Ros comments on the inherent uncertainty of all pension valuations
FT Financial Adviser magazine highlights Ros’ calls for amendments to financial guidance bill to be strengthened so automatic referral to impartial and independent guidance and ban on cold-calls are introduced
Professional Adviser article reports Ros’ calls for MPs to back amendments for a proper cold calling ban
Half a million victims of PPI mis-selling may have been unfairly dealt with by failings at the FOS
Shocking failings uncovered at Financial Ombudsman. Channel 4 Dispatches undercover investigation finds major flaws in Ombudsman operation. FOS staff who don’t understand financial products, are pressured to turn down complaints and side with banks or financial providers. Urgent action needed to ensure financial customers have proper system of fair redress. Tonight at 8pm a Channel4 Dispatches programme will show shocking evidence of failings at the Financial Ombudsman Service (FOS). Members of the public are told to complain to the Ombudsman
FT Financial Adviser magazine highlights Ros’ calls for amendments to financial guidance bill to be strengthened so automatic referral to impartial and independent guidance and ban on cold-calls are introduced.
Daily Mail: half a million victims of PPI mis-selling may have been unfairly dealt with by failings at the FOS.
MPs must ensure Government’s promised cold-calling ban actually works. Providers should also be required to automatically refer customers to PensionWise guidance. Financial Guidance and Claims Bill comes to Commons tomorrow for crucial votes – a chance to achieve proper protections, not just worthy headlines. I hope Government will back Frank Field’s amendments for cold-calling and automatic pensions guidance rather than its own weaker proposals. An opportunity to improve consumer protection properly: The House of Commons will vote tomorrow, Monday 12